If any dispute arises regarding your reservation or use of our services that cannot be resolved directly with us, you may resort to Alternative Consumer Dispute Resolution Mechanisms, namely:

• European Online Dispute Resolution Platform:
  https://webgate.ec.europa.eu/odr/
• Consumer arbitration entities recognized in Portugal (for example: CNIACC – National Center for Consumer Dispute Information and Arbitration).

These mechanisms allow disputes to be reviewed impartially and independently, without immediate recourse to the courts.